User is Receiving Background Check Reminder Emails After Completing the Background Check

This may occur if an Administrator submits a Background Check more than once. Though the user completed the Background Check request, a duplicate request generates ongoing reminder emails.

To check if there is a duplicate pending Background Check:

• Click ‘Background Checks’ in the left-hand menu.
• Click ‘In Process’ at the top.
• Search for the user. If the user is listed, archive the Background Check. To learn how to archive a Background Check, click here. 

If the user does not have an outstanding Background Check, please submit a request to our Member Services.