How to Accept or Reject a Background Check

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Each background check requires action from an administrator.

A background check will not show as approved on the Manage Users page until it has been approved on the In Process page in the Background Checks submenu.

To view a completed Background Check, click Background Checks in the left-hand menu, then select In Process in the top menu.

After reviewing a completed background check, take action on it by clicking the gear symbol in the right-hand column. 

You will see different options for an employee than you will for a volunteer.
For an employee, you will see the following options:
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It is important to note the difference between 'Adverse - Offer Rescinded' and 'Adverse - Employment Denied.' 
If you have already issued a job offer to the applicant but are now rescinding the offer, choose 'Adverse - Offer Rescinded.'
If you will be denying employment to the applicant but have not already issued a job offer, please choose 'Adverse - Employment Denied.'

Please note, this must occur after taking Pre-adverse action, and after the 7-day waiting period.


For a volunteer, 
you will see the following options:
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If you will be denying a volunteer opportunity for the applicant based on the findings of their background check, you will choose 'Adverse - Deny Applicant'. 

Please note, this must occur after taking Pre-adverse action, and after the 7-day waiting period.

Once the background check has been accepted or rejected, it will move into the View All page in the Background Checks submenu.

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WarningDo NOT take action on a background check before it has completed processing, as this will interrupt the process and the background check will have to be archived and reordered.

Approve: Select this option if there is nothing in the background check report that precludes the user from involvement in your organization.

Pre-Adverse: Select this option if there is information in the background check report that may preclude the user from involvement in your organization. In compliance with the FCRA (federal law), a notification letter will be sent by email to the user, including a copy of the background check report and a copy of each individual’s rights under the law. This step MUST occur before any adverse action is taken based upon the report.

Adverse: Select this option if the background check report includes information that precludes the user from involvement in your organization, and you have completed the pre-adverse process.

Archive: Select this option if a report (not completed by the applicant) is no longer needed, or the applicant did not complete the form within the 14-day active period.

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