Troubleshooting

Background Checks Troubleshooting

• How To Remove Pop-up Blockers
• User is Receiving Background Check Reminder Emails After Completing the Background Check
• There’s no green check mark on the Manage Users page even though the Background Check has completed processing.

User Troubleshooting

• How to Purge Cache and Cookies
• Troubleshooting Users Not Receiving Emails with Training Link
• The videos will not play
• I forgot my username and/or password.
• User Cannot Complete Quiz