FAQ
Knowledge base
New Updates
Important Information
Sexual Abuse Awareness Training
- How to view Certificate of Completion
- How to conduct a group training
- How to Change the Renewal Period for Training
- How to Change the Passing Score for Training Quiz
- Which version of Sexual Abuse Awareness Training should I send?
- Can I pause training videos and complete them at a later time?
Skillful Screening Training
Important Information
- What is the Adverse Action Process and why is it important?
- Why do I see a login screen when I try to complete my background check?
- Setting up background checks
- State/City-Specific Adverse Action Processes
- How can I confirm if someone has criminal charges on their background check?
- How much time do users have to complete a background check request?
Managing Background Checks
- How to Order Background Checks
- How to Accept or Reject a Background Check
- How to view completed background checks
- How to archive a background check
- How to change the renewal period for background checks
- How to change the contact information in the background check email
Integrations
Sample Policies & Procedures
Reports
Other
- We would like more information on live training
- How do I edit spelling on a Certificate of Completion?
- What Changes Should I Expect From Assembly Bill 506 (AB506)?
- Does Abuse Prevention Systems offer customer references or a list of organizations served?
- What do the different icons represent?
- I would like to share Abuse Prevention Systems with others. Do you have resources about membership I can give them?