FAQ

• How to Customize the Trainings Dashboard View

  You are now able to customize what appears on t...

• How to Update Training Settings

  Click ‘Trainings’ in the left-hand menu. Click...

• What is the Training Library?

  This feature houses ALL Trainings available to ...

• How to Send Trainings

  To send Training: Click ‘Trainings’ in the lef...

• How to Customize the Training Email Template

  Training Email Templates can be customized to c...

• How to Manage Automatic Training Renewal

  To enable Automatic Training Renewals, click ‘T...

• What is the Adverse Action Process and why is it important?  

  What is the Adverse Action Process and why is i...

• Setting up Background Checks

  Click ‘Background Checks’ in the left-hand tool...

• How to Manage Background Check Automatic Renewals

  To enable Background Check Automatic Renewals, ...

• How to Order Background Checks

  We offer two methods to order Criminal Backgrou...

• How to Accept or Reject a Background Check

  Each Background Check requires action from an A...

• How to Receive Background Check Renewal Reminder Emails

  Administrators may receive email reminders when...

• How to Purge Cache and Cookies

  Click on your browser below for step-by-step in...

• Getting Started

  Please visit our Getting Started video  

• How to Change or Reset a Password

  Click the ‘Gear’ symbol in the top right corn...

• How to Edit User Information

  Click ‘Manage Users’ on the left-hand toolbar, ...